Right to withdraw Rentwebs24
Does your Premium Account on rentwebs24.co.uk not meet your expectations? You have a right to withdraw your payment to Rentwebs24.
What is a withdrawal?
According to European legislation, after a purchase, you have a legal cooling-off period. This also goes for your Premium Account on Rentwebs24. After registration of a Premium Account, you have a 14 day legal cooling-off period. In that time, you can see if a Premium Account fits your needs. If in the last 12 months, you have not had a Premium Account, then you can use it for free during the first 14 days.
If you did have a Premium Account within the last 12 months, it is not possible to use this 14 day free trial. You do however have a right to withdraw within 14 days.
How do I request a withdrawal?
You can send us your withdrawal in the following way:
- Send us the completed withdrawal form by e-mail to info@rentwebs24.co.uk, or:
- Send us an e-mail letting us know you want to use your right to with. Please, include your e-mail address and account-id for your subscription to Rentwebs24.
What happens when I request my withdrawal?
When we have received your request correctly, we will process it as soon as possible on working days. We will credit your invoice so you will receive your refund within 7 working days after the receipt of your request.
What happens to my Premium Account after a withdrawal?
We will deactivate your premium Account. When this is completed, you will receive an e-mail confirming your cancellation. If in the future, you would like to use your Premium Account again after your withdrawal, please, contact us.
Where can I ask my questions?
There are several ways to contact us: by e-mail or using the contact form.